Privacy Policy

Document Crunch Privacy Policy

Last Updated: September 23, 2024

 

1.     Introduction

Document Crunch, Inc. (referred to as "Document Crunch", "we", "us" or "our"), respects the privacy of our users, developers, partners, and other website visitors (”you” or “your”). This Privacy Policy (“Policy”) describes how we collect, process, share, and safeguard personal information that is collected via our website (https://www.documentcrunch.com) (“Website”) and when you engage with our services generally (collectively “Services”). It also tells you about your rights and choices with respect to your personal information, and how you can contact us if you have any questions or concerns.

 

Document Crunch, Inc. will be the controller of your personal information in accordance with data protection laws of the European Economic Area and the United Kingdom.

For support, you can contact us at Legal@documentcrunch.com.

This Policy does not apply to personal information we process as a processor or service provider on behalf of our customers when providing services to them. For example, if your personal information is part of a database we manage or process for a customer, such customer will act as the controller and its privacy policy will govern the processing of your personal information.

 

2.     Personal information we collect

We collect personal information from you in the following ways:

·       Contact information and communications: We may collect your full name, email address, phone number(s), and address(es) when you communicate with us. When you contact us, you also provide us with the content of your communications. When you engage with us as a customer representative, we may also collect your job position and company you are associated with.

 

·       Account: if you sign in to your account on our Website, we will collect your email address and password.

·       Requesting a Demo: if you request a demo from us we will collect your name, email address, your company name, phone number, your country, state, your line of business.

 

·       Marketing information: we collect information about your marketing preferences, such as your preferences for receiving communications via email, phone or social media.

 

Automatic data collection

We and our service providers may automatically log information about you, your computer, or mobile device, and our communications with you, including through the use of cookies and other similar technologies. This information includes:

 

·       Device Information: The manufacturer and model, operating system, IP address, and unique identifiers of the device, as well as the browser you use to access the Service. The information we collect may vary based on your device type and settings. We may also derive a rough estimate of your location from your IP address when you visit the Website.

 

·       Usage Information: Information about how you engage with our Website such as the types of content that you view or actions you take on our Website, and the time, frequency, and duration of your activities.

 

For more information on our use of cookies, please see our Cookie Policy.

 

Personal information we obtain from third parties

·       Social media platforms. We maintain pages on social media platforms, such as Facebook, LinkedIn, X (Twitter). You or the platform providers may provide us with information through the social media platform, and we will treat such information in accordance with this Policy.

 

3. How we use your personal information

We will use your personal information for one or more of the purposes set out below.

 

·     To operate and deliver our Services. We will use your personal information to perform our contractual obligations, when it is in our legitimate business interests or based on your consent, including to:

o   Provide, operate, maintain, and secure our Services;

 

o   Provide support assistance and troubleshooting;

 

o   To send you updates about administrative matters such as changes to our terms or policies; and

 

o   Provide user support, and respond to your requests, questions and feedback.

 

·       To improve, monitor, personalize, and protect our Services. It is in our legitimate business interests to improve and keep our Services safe, which includes:

 

    • Enriching your user experience and customize your relationship with us;

 

    • Protecting the security of our Services; and

 

    • Preventing and detecting security threats, fraud or other criminal or malicious activities.

 

·       To comply with legal obligations and to defend Document Crunch against legal claims or disputes. We may use your personal information to comply with our legal obligations or when it is in our legitimate business interests, which includes to:

 

o   Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;

 

o   Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);

 

o   Audit our compliance with legal and contractual requirements and internal policies; and

 

o   Protect the security of and manage access to our premises and prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

 

·       For marketing and advertising. We and our advertising partners may use your personal information for marketing and advertising purposes, including to send you direct marketing communications as permitted by law.

 

·       To facilitate corporate acquisitions, mergers or transactions. We may use your personal information, when it is in our legitimate business interests, when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.

 

4.     How we share your personal information

We may share your personal information with the following third parties:

·       Service Providers: to assist us in meeting business operational needs and to perform certain services and functions, we may share personal information with our vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers. Pursuant to our instructions, these parties will access, process, or store personal information in the course of performing their duties for us.

 

·       Professional Advisors: we may share personal information with our professional advisors such as lawyers and accountants where doing so is necessary to facilitate the services they render to us.

 

·       Legal Requirements: we do not volunteer your personal information to government authorities or regulators, but we may disclose your personal information where required to do so to comply with laws and regulations applicable to us as described above.

 

·       Business Transaction: if Document Crunch is involved in a merger, acquisition or asset sale, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your personal information may be sold, transferred, or otherwise shared including as part of any due diligence process.

 

·       Affiliates: we may share your personal information with our affiliated companies.

 

5.     How we keep your personal information secure

We use reasonable organizational, technical and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration, and destruction of personal information we process. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its security.

 

6.     Where we store your personal information

Document Crunch is based in the United States and therefore your personal information will be stored here. We may share your personal information with third parties who are also based in the United States. If you are based outside the United States, please note the United States may not provide the same protections as the data protection laws where you are based. We will ensure that relevant safeguards are in place to afford adequate protection for your personal information (for example, if you reside in the European Economic Area or the UK, we may rely on an EU Commission or UK government adequacy decision or contractual protections for the transfer of your personal information). For more information about how we transfer personal information internationally, please contact us as set out in the “Contact us” section below.

 

7.     How long we keep your Personal Information

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected and processed, in accordance with our retention procedures, and in accordance with applicable laws.

 

To determine the appropriate retention period for your personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we use your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

8.     Your Rights

Depending on where you are based, and as provided under applicable law and subject to any limitations in such law, you may have the right to:

 

·       access your personal information

·       correct incomplete or inaccurate data we hold about you

·       ask us to erase the personal information we hold about you

·       ask us to restrict our handling of your personal information

  • receive any personal information we hold about you in a structured and commonly used machine readable format or have such personal information transmitted to another company

 

·       object to how we are using your personal information

·       withdraw your consent to us handling your personal information

Requests can be made to: Legal@documentcrunch.com.

Please note that, prior to any response to the exercise of such rights, we may require you to verify your identity. In addition, we may have valid legal reasons to refuse your request, and will inform you if that is the case. For more information on your rights, please contact us using the details in the “Contact us” section below.

 

You may opt out of marketing-related communications by following the opt out or unsubscribe instructions contained in any marketing communication we send you.

 

9. Links to other websites

Our Website may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

 

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

 

10. Changes and updates to this Policy

We will update this Policy from time to time. Please review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

 

If we make material changes, we will let you know.

 

11. Children

Even though our Website is not designed for use by anyone under the age of 13, we realize that a child under the age of 13 may attempt to access our Website. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child is using our Website, please contact us. Before we remove any information we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our website, we will delete his/her information within a reasonable period of time. You acknowledge that we do not verify the age of our users nor have any liability to do so.

12. Complaints

If you wish to lodge a complaint about how we process your personal information, please contact us at: Legal@documentcrunch.com. We will endeavor to respond to your complaint as soon as possible. If you are based in certain jurisdictions, you may also lodge a complaint with a supervisory authority, including in your country of residence.

 

13.  Contact us

If you have any questions about this Policy, you can contact us at: Legal@documentcrunch.com.